We strive to accommodate all of our clients with exceptional care and attention. In order to do so, we require adequate notice for cancellations or rescheduling of appointments. We ask that you provide us with a minimum of 48 hours notice if you need to cancel or change your appointment. If you need to cancel or reschedule an appointment please do so online through our booking site or contact the salon directly. Cancellations made within 48 hours of a scheduled appointment will incur a charge for the reserved time of 50% of the scheduled service's fee.

For those instances where an appointment is missed without any notice, or if cancellation occurs on the same day as the scheduled service, please note that we will have to charge for the reserved time 100% of the scheduled service's fee. This policy helps us manage our schedule and allows us to offer unused slots to other clients in need of our services.

We appreciate your understanding and cooperation in ensuring a smooth and fair experience for all our clients. If you have any questions or need assistance, please feel free to reach out to us.

We aim to provide a seamless and efficient appointment scheduling experience. The best way to schedule an appointment with us is through our online portal, which offers real-time availability and is updated regularly. Our schedule operates on a 90-day rolling basis, ensuring that you have ample options for booking your desired time slot.

When scheduling an appointment, we request a valid up to date credit card on file as part of our booking policy. Rest assured, this card will not be charged unless the appointment is marked as a no-show or a late cancellation. Additionally, you'll need to agree to our cancellation policy to finalize your appointment.

To keep you informed, we send notifications via text and email when an appointment is booked, unless you have opted out of one of these methods (though we recommend you don’t). A confirmation request will be sent 72 hours before your appointment; we ask you to click to confirm or notify us if you need to cancel. A final reminder will be sent 24 hours prior to your appointment via text and email. Please note that our text confirmation number is a five-digit number that cannot receive replies. To cancel an appointment, you must do so online or contact us directly by text at 984-203-7620.

Our late arrival policy is designed to ensure a smooth schedule and provide all clients with the best possible service. We understand that life can sometimes interfere with punctuality, but it is crucial for all guests to respect their appointment times. Please note that there is no grace period for scheduled services.

If you arrive more than 10 minutes late, you may need to forfeit part of your scheduled service, without any reduction in service cost. While we strive to accommodate late arrivals when our schedule permits, this may not always be feasible. We appreciate your understanding and cooperation in these situations.

If you anticipate being late, please text us at 984-203-7620 as soon as possible. This allows us to make necessary adjustments and better manage our schedule. Should a stylist be running behind, we will do our utmost to notify you promptly. While we aim to maintain our schedule, delays can occasionally occur, and in such cases, we assure you that no part of your service will be forfeited.

Thank you for your understanding and for helping us maintain an efficient and seamless schedule.

We absolutely adore children—many of our staff are parents themselves! However, our salon might not be the best fit for them. With hot tools and sharp instruments around, safety is our top priority, and many guests visit us to relax and unwind. To help maintain this peaceful atmosphere:

• No Accompaniment: Unfortunately, children can’t accompany adults during their service.

• Service Eligibility: If a child is receiving a service, they should be over the age of 5. An adult can wait with them, but we kindly ask that the child remains well-behaved and seated throughout the service. We’ve noticed that younger kids often struggle to sit still, which can disrupt the tranquil environment we aim to create. Thank you for your understanding!

Our mission is to deliver exceptional service and ensure your satisfaction with every visit. We understand that sometimes adjustments may be necessary, and we are committed to addressing any concerns you might have.

If you are dissatisfied with any aspect of our service, please notify us within 5 days of your appointment. This ensures we can promptly address and rectify the issue.

Requests made after 5 days will not be considered for an adjustment.

Adjustments must be scheduled and completed within 14 days of the original service.

Each adjustment request is evaluated on a case-by-case basis, considering factors such as service completion, outcome, and client satisfaction.

Adjustments may be complimentary; however, in some cases, a small product charge might apply.

If you happen to change your mind after the stylist has provided the agreed-upon service during the consultation, we won't be able to accommodate a request for an adjustment.

For corrective color services, multiple sessions may be required to achieve the desired results, and adjustments will not be granted if this was clearly communicated during the consultation.

We value your feedback and aim to provide a resolution that meets your needs. Please reach out to us if you have any concerns, and we will do our best to ensure your satisfaction.

The safety of our clients and staff is our top priority during inclement weather. If severe weather affects your appointment, you will be notified via text message. Please make sure we have your current mobile number on file to receive timely updates. We will make every effort to accommodate rescheduling requests promptly and with the least inconvenience to you. Clients are not held responsible for cancellations due to severe weather. For any questions, please text us at 984-203-7620. We appreciate your understanding as we prioritize safety and convenience for everyone.