We strive to accommodate all of our clients with exceptional care and attention. In order to do so, we require adequate notice for cancellations or rescheduling of appointments. We ask that you provide us with a minimum of 48 hours notice if you need to cancel or change your appointment. If you need to cancel or reschedule an appointment please do so online through our booking site or contact the salon directly. Cancellations made within 48 hours of a scheduled appointment will incur a charge for the reserved time of 50% of the scheduled service's fee.

For those instances where an appointment is missed without any notice, or if cancellation occurs on the same day as the scheduled service, please note that we will have to charge for the reserved time 100% of the scheduled service's fee. This policy helps us manage our schedule and allows us to offer unused slots to other clients in need of our services.

We appreciate your understanding and cooperation in ensuring a smooth and fair experience for all our clients. If you have any questions or need assistance, please feel free to reach out to us.

We aim to provide a seamless and efficient booking experience. The best way to schedule an appointment is through our online booking portal, which shows real-time availability and is updated regularly. Our schedule operates on a 90-day rolling basis, giving you plenty of options to secure your preferred time.

When booking, a valid, up-to-date credit card is required to hold your appointment. Your card will not be charged unless the appointment is marked as a no-show or falls within our late cancellation policy. You will also be asked to agree to our cancellation policy at the time of booking.

As a courtesy, we send appointment notifications and reminders via email and text. You’ll receive an email confirmation when your appointment is booked (unless you’ve opted out—though we recommend staying opted in). A confirmation request will be sent 4 days prior to your appointment, and a final reminder will be sent 3 days prior via text if the appointment has not yet been confirmed.

While we do our best to send reminders, clients are responsible for keeping track of their own appointments. We cannot guarantee delivery of reminders due to potential technical issues, incorrect contact information, or carrier errors. Failure to receive a reminder does not exempt you from our cancellation policy. We strongly recommend adding your appointment to your personal calendar at the time of booking.

If you need to cancel or reschedule, we ask that you notify us as soon as possible. If we are closed, you may send a text or email at any time. Calling outside of business hours without leaving a message, text, or email is not considered sufficient notice.

If you are unable to cancel your appointment online, it means you are within the cancellation policy window. At that point, the system will prompt you to contact the salon directly, and the appointment may be subject to a cancellation fee in accordance with our policy.

To cancel or reschedule, appointments must be managed online or by contacting us directly via text at 984-203-7620.

Our late arrival policy is designed to ensure a smooth schedule and provide all clients with the best possible service. We understand that life can sometimes interfere with punctuality, but it is crucial for all guests to respect their appointment times. Please note that there is no grace period for scheduled services.

If you arrive more than 10 minutes late, you may need to forfeit part of your scheduled service, without any reduction in service cost. While we strive to accommodate late arrivals when our schedule permits, this may not always be feasible. We appreciate your understanding and cooperation in these situations.

If you anticipate being late, please text us at 984-203-7620 as soon as possible. This allows us to make necessary adjustments and better manage our schedule. Should a stylist be running behind, we will do our utmost to notify you promptly. While we aim to maintain our schedule, delays can occasionally occur, and in such cases, we assure you that no part of your service will be forfeited.

Thank you for your understanding and for helping us maintain an efficient and seamless schedule.

We absolutely adore children—many of our staff are parents themselves! However, our salon might not be the best fit for them. With hot tools and sharp instruments around, safety is our top priority, and many guests visit us to relax and unwind. To help maintain this peaceful atmosphere:

• No Accompaniment: Unfortunately, children can’t accompany adults during their service.

• Service Eligibility: If a child is receiving a service, they should be over the age of 5. An adult can wait with them, but we kindly ask that the child remains well-behaved and seated throughout the service. We’ve noticed that younger kids often struggle to sit still, which can disrupt the tranquil environment we aim to create. Thank you for your understanding!

Our mission is to deliver exceptional service and ensure your satisfaction with every visit. We understand that sometimes adjustments may be necessary, and we are committed to addressing any concerns you might have.

If you are dissatisfied with any aspect of our service, please notify us within 5 days of your appointment. This ensures we can promptly address and rectify the issue.

Requests made after 5 days will not be considered for an adjustment.

Adjustments must be scheduled and completed within 14 days of the original service.

Each adjustment request is evaluated on a case-by-case basis, considering factors such as service completion, outcome, and client satisfaction.

Adjustments may be complimentary; however, in some cases, a small product charge might apply.

If you happen to change your mind after the stylist has provided the agreed-upon service during the consultation, we won't be able to accommodate a request for an adjustment.

For corrective color services, multiple sessions may be required to achieve the desired results, and adjustments will not be granted if this was clearly communicated during the consultation.

We value your feedback and aim to provide a resolution that meets your needs. Please reach out to us if you have any concerns, and we will do our best to ensure your satisfaction.

The safety of our clients and staff is our top priority during inclement weather. If severe weather affects your appointment, you will be notified via text message. Please make sure we have your current mobile number on file to receive timely updates. We will make every effort to accommodate rescheduling requests promptly and with the least inconvenience to you. Clients are not held responsible for cancellations due to severe weather. For any questions, please text us at 984-203-7620. We appreciate your understanding as we prioritize safety and convenience for everyone.